About Sears Appliance Repair
Our Address
100 N 8th St, Rogers, AR 72756, USA
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The repair guy was great. Polite, professional very helpful. I'm 74 and he took his time and explained everything so I could understood what he was doing. Give him a raise.
A technician showed up to diagnose our washer, then we had two no shows to repair it with no contact. When we tried to call to talk to a technician after the first no show, we were directed to a call center who could give us no info on the technician or who to call to make sure someone came to repair. After the second no show (we had attempted to gain assurances that someone would show up the second time but were refused info for the local repair person), we used someone else. We are now given another appointment apparently (that we did not schedule) with no ability to cancel online. We paid for parts that were delivered to our home, some of which aren’t for a washer. It seems fishy.
Joel was knowledgeable and thorough while repairing our refrigerator. He removed all of the ice that had formed through all areas of the freezer section front and back. I was quite impressed with him. He communicated well and was friendly.
Sears home services doesn’t even deserve to be called a company. It is fitting that they have licensed the brand name Sears since that company was run so poorly that it went out of business. Sears home services has zero customer support. They pretend that they have technology to make appointments, follow up on appointments, etc. but when there is discrepancy or nobody shows up or a confirmation is needed, there is nobody at that company that will talk to you. But there is nothing that allows you to text back with a question or to confirm more an exact time versus 8 to 5, which is ridiculous that they even put that out there. Who has a full day to waste? When I finally got through to somebody, they first said I had an appointment that day and then proceeded to tell me I didn’t have an appointment that day. It was probably the most frustrating 30 minutes phone call I’ve had ever. If I could single-handedly put this Company out of business, I would choose to do so. Again, they have intentionally set up their business so that they don’t talk to any customers. Don’t trust me? Look at the Yelp reviews. The average is 1.1 out of 5 stars. Avoid at all costs.
He was sent to the wrong address which was not his fault but then I got an email where he “signed my name” that said here is a copy of the agreement to the charges you signed with your your technician in your home today. How can I sign something when I never even meet the guy and he has never been to my home. He was trying charging Thor for my warranty for $136 for labor when he was never at my home to do labor on my stove.