Appliance Firm

21264 E Hwy 12, Rogers, AR 72756, USA

About Appliance Firm

4.6 / 5

from reviews

    kathy farnan
    -
    May 25, 2024

    Ken and Debra have been extremely helpful and have gone above and beyond to help us with our repair. Definitely recommend using them!

    Jim Holland
    -
    March 15, 2024

    Went out his way to finalize my repair. Good communications. Would recommend

    Rebecca Christie
    -
    March 23, 2023

    I appreciate Ken for coming to check out our freezer/fridge. He was very knowledgeable and noticed more issues with our fridge/feeezer that will be helpful with getting it successfully fixed.

    Megan Peters
    -
    December 05, 2022

    Ken quickly diagnosed and fixed our fridge problem, stayed to ensure it started working, and had a fair price.

    A M
    -
    June 18, 2019

    This company charged $100 to come and tell me that my dryer settings were the cause of my dryer shutting off. The owner told my husband that he "knew last night" when discussing it in the phone that's all it was-- and he didn't bother to tell us! He also went on to say that much of his business is elderly people who do not understand the settings of their new appliances, and he charges them to come out and "push a few buttons." He refused to lower that amount to the $85 for a regular service call, citing my home owner's warranty as the reason for charging $100. However, when I called the home warranty company I was explicitly told that the service provider could charge less if he chose to, that he was not in fact required to charge the full $100. When I called back to ask the owner to reconsider, he told me "that's just the way it is, Honey" and stated that he "had to feed his family too." I seriously doubt he "needed" that extra $15 to "feed his family." This issue could have been resolved with a $15 refund and a 30 second phone call. Beware of this crooked company!

    Appliance Firm

    Our Address

    21264 E Hwy 12, Rogers, AR 72756, USA

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